Our top priority is the health and wellbeing of you and your loved ones while you share a spellbinding experience at the theatre. We’re following the latest government guidance and here’s what you need to know ahead of your adventure.
COVID-19 REFUND AND EXCHANGE POLICY
If you are not feeling well, we encourage you to stay home and not attend the performance.
We ask that each person attending take the Coronavirus Self-Checker on the CDC Website on the day of the show before coming to the venue.
To give you peace of mind, ATG Tickets has instituted a temporary COVID-19 exchange/refund policy:
For tickets purchased on or before December 31, 2021, under the following circumstances, ATG Tickets will permit you to (i) exchange your tickets for the same Event at a later date; or (ii) if such exchange is not possible or not practical, e.g., the Event is one performance or limited run, refund your ticket purchase:
1. You or someone in your party has tested positive for COVID-19 during the 14-day period preceding the Event;
2. You or someone in your party is not feeling well during the 14-day period preceding the Event and has exhibited symptoms consistent with COVID-19; or
3. You otherwise feel that you represent a significant transmission risk, e.g., you are caring for someone that has COVID-19 or is not feeling well.
Please contact your point of purchase by phone at least 48 hours prior to your performance time to complete an exchange or refund.
Exchange policies are set forth in the Terms and Conditions which can be found here click here. Any such exchange request must be made by contacting your point of purchase by phone at least forty-eight(48) hours prior to the advertised performance time.
In the event that you were unable to reach one of our customer service representatives, an email describing the reason for your request with a call back number will reserve your ability to make an exchange, provided that the email was sent prior to such twenty-four hour deadline. ATG Tickets reserves the right to deny refunds for any purchaser that it believes is a broker or ticket reseller. Given the uncertainties surrounding the COVID-19 pandemic, ATG Tickets reserves the right to shorten or extend this temporary policy.