COVID-19 REQUIREMENTS - Harry Potter Broadway
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COVID-19 REQUIREMENTS

As of July 1, 2022, masks will no longer be required for audiences in Broadway venues including at the Lyric Theatre. Masking is still strongly recommend while inside the theatre unless you are actively eating or drinking.

PLEASE NOTE: this policy will be reevaluated as health and safety recommendations evolve.

EXCHANGE POLICY

For tickets purchased on or before May 1, 2022, under the following circumstances, ATG tickets will permit you to exchange your tickets for the same event at a later date.

1. You or someone in your party has tested positive for COVID-19 during the 14-day period preceding the Event;

2. You or someone in your party are not feeling well during the 14-day period preceding the Event and has exhibited symptoms consistent with COVID-19; or

3. You otherwise feel that you represent a significant transmission risk, e.g., you are caring for someone that has COVID-19 or is not feeling well.

If you have tested positive for COVID-19 during the 14-day period preceding the Event, you must contact your point of purchase by phone prior to your performance time to complete an exchange. You may be required to provide proof of such positive COVID-19 test as a condition to receiving an exchange.

If you are seeking an exchange for the other reasons stated above, you must contact your point of purchase by phone at least 48 hours prior to your performance time to complete an exchange.

In the event that you were unable to reach one of our customer service representatives, an email describing the reason for your request with a call back number will reserve your ability to make an exchange, provided that the email was sent prior to the applicable deadline.

ATG Tickets reserves the right to deny refunds for any purchaser that it believes is a broker or ticket reseller.

Given the uncertainties surrounding the COVID-19 pandemic, ATG Tickets reserves the right to shorten or extend this temporary policy.
Exchange policies are set forth in the Terms and Conditions which can be found here click here.

STAY A SPELL!

WE CAN’T WAIT TO WELCOME YOU BACK TO HOGWARTS.

American Express

PROUD PARTNER OF
HARRY POTTER AND THE CURSED CHILD

American Express

PROUD PARTNER OF
HARRY POTTER AND THE CURSED CHILD