Harry Potter Broadway TOGETHER, WE CAN KEEP THINGS SAFE AND MAGICAL FOR ALL
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TOGETHER, WE CAN KEEP THINGS SAFE AND MAGICAL FOR ALL

Our top priority is the health and wellbeing of you and your loved ones while you share a spellbinding experience at the theatre. We’re following the latest government guidance and here’s what you need to know ahead of your adventure.

COVID-19 SAFETY MEASURES

When you arrive at the Lyric Theatre, you’ll need to provide proof of vaccination status as well as wear a mask inside unless actively eating or drinking. All of our performers, crew, and friendly theatre staff will also be vaccinated, except those who have received an accommodation.

The only exceptions are:
• Guests under the age of 12, who must be accompanied by an adult that meets the above vaccination requirements; or
• Guests who need reasonable accommodations due to a medical exception or a sincerely held religious belief

For guests who are not able to be vaccinated for one of the reasons listed above, they must provide proof one of the following instead of evidence of vaccination:
• Negative COVID-19 antigen test taken within 6 hours of the performance start time; or
• Negative COVID-19 PCR test taken within 72 hours of the performance start time.

We’re ensuring everything we do meets the latest government health recommendations, including enhanced cleanings, upgraded ventilation systems, contactless ticketing, and more. We will continue to update these safety measures, so please check back closer to your performance.

Full safety protocols will also be shared in the “know before you go” pre-show email you will receive ahead of your performance.

Please note that failure to comply with any such precautions could result in guests being asked to leave the Venue. We further reserve the right to refuse entry to any person that refuses to comply with our safety protocols.

COVID-19 REFUND AND EXCHANGE POLICY

If you are not feeling well, we encourage you to stay home and not attend the performance.

We ask that each person attending take the Coronavirus Self-Checker on the CDC Website on the day of the show before coming to the venue.

To give you peace of mind, ATG Tickets has instituted a temporary COVID-19 exchange/refund policy:

For tickets purchased on or before December 31, 2021, under the following circumstances, ATG Tickets will permit you to (i) exchange your tickets for the same Event at a later date; or (ii) if such exchange is not possible or not practical, e.g., the Event is one performance or limited run, refund your ticket purchase:

1. You or someone in your party has tested positive for COVID-19 during the 14-day period preceding the Event;

2. You or someone in your party is not feeling well during the 14-day period preceding the Event and has exhibited symptoms consistent with COVID-19; or

3. You otherwise feel that you represent a significant transmission risk, e.g., you are caring for someone that has COVID-19 or is not feeling well.

Please contact your point of purchase by phone at least 48 hours prior to your performance time to complete an exchange or refund.

Exchange policies are set forth in the Terms and Conditions which can be found here click here. Any such exchange request must be made by contacting your point of purchase by phone at least forty-eight(48) hours prior to the advertised performance time.

In the event that you were unable to reach one of our customer service representatives, an email describing the reason for your request with a call back number will reserve your ability to make an exchange, provided that the email was sent prior to such twenty-four hour deadline. ATG Tickets reserves the right to deny refunds for any purchaser that it believes is a broker or ticket reseller. Given the uncertainties surrounding the COVID-19 pandemic, ATG Tickets reserves the right to shorten or extend this temporary policy.

STAY A SPELL!

WE CAN’T WAIT TO WELCOME YOU BACK TO HOGWARTS.

American Express

PROUD PARTNER OF
HARRY POTTER AND THE CURSED CHILD

American Express

PROUD PARTNER OF
HARRY POTTER AND THE CURSED CHILD