REFUND & EXCHANGE POLICY
ATG Tickets has instituted a temporary COVID-19 exchange/refund policy: For tickets purchased on or before February 28, 2022, under the following circumstances, ATG Tickets will permit you to (i) exchange your tickets for the same Event at a later date; or (ii) if such exchange is not possible or not practical, e.g., the Event is one performance or limited run, refund your ticket purchase:
1. You or someone in your party has tested positive for COVID-19 during the 14-day period preceding the Event;
2. You or someone in your party are not feeling well during the 14-day period preceding the Event and has exhibited symptoms consistent with COVID-19; or
3. You otherwise feel that you represent a significant transmission risk, e.g., you are caring for someone that has COVID-19 or is not feeling well.
If you have tested positive for COVID-19 during the 14-day period preceding the Event, you must contact your point of purchase by phone prior to your performance time to complete an exchange or, if applicable, a refund. You may be required to provide proof of such positive COVID-19 test as a condition to receiving an exchange or refund.
If you are seeking a refund or exchange for the other reasons stated above, you must contact your point of purchase by phone at least 48 hours prior to your performance time to complete an exchange or, if applicable, a refund.
In the event that you were unable to reach one of our customer service representatives, an email describing the reason for your request with a call back number will reserve your ability to make an exchange, provided that the email was sent prior to the applicable deadline.
ATG Tickets reserves the right to deny refunds for any purchaser that it believes is a broker or ticket reseller.
Given the uncertainties surrounding the COVID-19 pandemic, ATG Tickets reserves the right to shorten or extend this temporary policy.
Exchange policies are set forth in the Terms and Conditions which can be found here click here.