FAQs

The Lyric Theatre (214 West 43rd Street, New York, NY 10036) is located in the heart of Times Square and is easily accessible by car and taxi, as well as by multiple bus and subway lines. For bus information or additional public transportation information, visit the MTA/NYCTA.

What is the current booking period?
Tickets are on sale through October, 5 2025.

How many Harry Potter and the Cursed Child tickets can I purchase in one transaction?
You may purchase tickets for up to nine guests per transaction. For groups of 10+, please call 1-800-BROADWAY x2 or click here.

What payment methods are accepted?
Our official ticketing system accepts the following methods of payment: Visa, Discover, PayPal, MasterCard, and American Express^®.

Can I buy my Cursed Child tickets from somewhere other than the official ticketing partner?
For the best seats and to eliminate the risk of fraud, we recommend you purchase tickets only through our official ticketing system or through our partner Broadway.com. Purchasing tickets from any other seller runs a high risk of receiving fraudulent tickets.

You may also visit the Lyric Theatre Box Office at 214 W. 43rd St. Open:
Monday: 10am-6pm
Tuesday – Saturday: 10am-7pm
Sunday: 10am-6pm

For groups of 10+, please call 1-800-BROADWAY x2 or click here.

Are there discounts available for groups and schools?
For groups of 10+, please call 1-800-BROADWAY x2 or click here.

I live outside of the U.S. and would like to purchase tickets. What should I do?
Please call the Lyric Theatre Box Office at +1-855-551-9777 who will be able to assist with a ticket purchase.

When will I receive my tickets?
You will receive your electronic tickets at least 24 hours prior to the performance.

I don’t have my Harry Potter and the Cursed Child tickets confirmation email. What should I do?
Please contact the Lyric Theatre Box Office at 855-551-9777.

Do you offer ticket protection?
Our ticket reimbursement cover with securemybooking.com provides you with a full reimbursement of the price of your ticket if you cannot attend your performance due to transit delay, accident, injury, illness, death, strikes, riots, civil commotion, flood, fire, adverse weather (snow, fog, frost or storm) and much more. For full terms and conditions, or to make a claim, click here.

Am I able to see the view from my seat before I purchase tickets? 
Explore the experience inside the theatre from each level here.

How can I enhance my experience at the Lyric Theatre? 
Get the VIP treatment with our Ambassador Lounge Package. It’s pure enchantment from the moment you step foot in the exclusive lounge away from the crowds. Sip on your complimentary welcome drink and partake in artisanal charcuterie, crudité, and fresh fruit offerings. Enjoy dedicated bar service, private restrooms, complimentary coat check and a special bewitching gift—all designed and curated by the same artistic wizards of the Cursed Child design team.

For information, email lyriclounge@atgentertainment.com.

Have tickets already? Click here to add the lounge to your experience, or ask any Lyric Theatre staff member about same-day availability. 

I have physical access needs, who do I talk to about where I sit?
There will be an option to select accessible seating during the ticket purchasing process. If you purchase accessible seats, the Lyric Theatre Team will call you following your purchase to discuss the details of your visit. If you have any questions regarding accessible seating, please call 855-551-9777.

Is the Lyric Theatre accessible?
Wheelchair access is available at our 42nd Street and 43rd Street entrances. There are designated ADA locations in the Orchestra and Dress Circle levels, with elevator access available to both. There is no elevator access to the Balcony level. Accessible restrooms are located in the Dress Circle lobby.

The theatre is equipped with an infrared listening device system.

Are there any planned performances for patrons with special access needs?
GalaPro is now available for Cursed Child patrons in French, German, Spanish, Portuguese, Mandarin, Cantonese and Japanese. GalaPro is a free app for on-demand captioning and audio description that you can use on your personal smartphone device. GalaPro makes theatre accessible for patrons who are hearing or sight impaired, or just don’t want to miss a word of the show. Closed captioning is available for people who are deaf or hard of hearing.

Does the Lyric Theatre accommodate sensory needs?
Yes, the Lyric Theatre is certified with KultureCity. The venue offers sensory bags, is equipped with noise canceling headphones (provided by Puro Sound Labs), fidget tools, verbal cue cards, and weighted lap pads. Prior to attending, you can download the free KultureCity App to view what sensory features are available and where they can be accessed.​

What is the running time?
Harry Potter and the Cursed Child runs approximately 2 hours and 55 minutes including an intermission.

Does this production use a strobe light?
Yes. Harry Potter and the Cursed Child features the use of strobe lights, and other visual and sound effects.

Where will my seat be?
See Lyric Theatre map here. You can also select a specific seat when purchasing your tickets. 

When is the box office open?
You may also visit the Lyric Theatre Box Office at 214 W. 43rd St. Open:
Monday: 10am-6pm
Tuesday – Saturday: 10am-7pm
Sunday: 10am-6pm

Are there animals in the production?
During the performance, you will see some birds in cages, but please note, these birds are not real – just very realistic pieces from our brilliant props department! There are no real birds featured in the production.

What is the age suitability?
The show is suitable for ages 8 and up. All persons entering the theatre, regardless of age, must have a ticket. Children under 5 are not permitted in the theatre. Please note that children under the age of 15 will not be admitted to the theatre without the accompaniment of an adult.

Will the cast always be the same?
The appearance of any particular cast member cannot be guaranteed in the unforeseen event of illness, contractual leave or other circumstances beyond our control.

Health & Safety
As of July 1, 2022, masks will no longer be required for audiences in Broadway venues including at the Lyric Theatre. Masking is still strongly recommend while inside the theatre unless you are actively eating or drinking.

PLEASE NOTE: this policy will be reevaluated as health and safety recommendations evolve.

Where else in the world is the play being performed?
Harry Potter and the Cursed Child is currently playing in the following cities: London, New York, Hamburg and Tokyo.

I would like to produce/perform in my own production or reading of the play, who should I speak to?
Harry Potter and the Cursed Child may not be performed in whole or in part and no use may be made of it whatsoever except under express license from the rights holders of the work, J.K. Rowling and Harry Potter Theatrical Productions Limited. Please email enquiries@hptheatricalproductions.com with any questions.

How can I find out more?
To stay up to date with the latest information, sign up to our mailing list here.
Or, please direct questions to our official twitter handle @CursedChildNYC.