Question 1

GETTING HERE

Accepted Answer

The Lyric Theatre (214 West 43rd Street, New York, NY 10036) is located in the heart of Times Square and is easily accessible by car and taxi, as well as by multiple bus and subway lines. For bus information or additional public transportation information, visit the MTA/NYCTA.

Question 2

What is the current booking period?

Accepted Answer

Tickets are on sale through September 2, 2024.

Question 3

How many tickets can I purchase in one transaction?

Accepted Answer

You may purchase tickets for up to nine guests per transaction. For groups of 10+, please call 1-800-BROADWAY x2 or https://groups.broadway.com/show/harry-potter/.

Question 4

What payment methods are accepted?

Accepted Answer

Our official ticketing system accepts the following methods of payment: Visa, MasterCard, and American Express®. ELIGIBLE AMERICAN EXPRESS® CARD MEMBERS CAN ACCESS AMERICAN EXPRESS® SEATING. TERMS APPLY.

Question 5

Can I buy my tickets from somewhere other than the official ticketing partner?

Accepted Answer

For the best seats and to eliminate the risk of fraud, we recommend you purchase tickets only through our official ticketing system or through our partner Broadway.com. Purchasing tickets from any other seller runs a high risk of receiving fraudulent tickets. You may also visit the Lyric Theatre Box Office at 214 W. 43rd St. Open: Monday: 10am-6pm. Tuesday – Saturday: 10am-7pm. Sunday: 10am-6pm. For groups of 10+, please call 1-800-BROADWAY x2 or https://groups.broadway.com/show/harry-potter/.

Question 6

Are there discounts available for groups and schools?

Accepted Answer

For groups of 10+, please call 1-800-BROADWAY x2 or https://groups.broadway.com/show/harry-potter/

Question 7

I live outside of the U.S. and would like to purchase tickets. What should I do?

Accepted Answer

Please call the Lyric Theatre Box Office at +1-855-551-9777 who will be able to assist with a ticket purchase.

Question 8

Accepted Answer

Please note that we reserve the right to refuse admission to customers with tickets purchased on re-sale websites. Tickets purchased through our official ticketing platforms must not be sold or advertised for sale on the internet, in newspapers or elsewhere. Any ticket advertised for sale in this way will be automatically void. Please note, the credit or debit card that you used to purchase your ticket, or confirmation email will be required as proof of purchase when you get to the theatre.

Question 9

When will I receive my tickets?

Accepted Answer

You will receive your electronic tickets at least 24 hours prior to the performance.

Question 10

Accepted Answer

Do keep checking the website as any returned tickets will be added for re-sale. Returned and other late-release tickets may become available at short notice and will be served on a first-come-first-served basis. Please follow our Twitter and Facebook pages for updates on any late-release tickets, or sign up to the newsletter here for updates of when new sets of performances will go on sale.

Question 11

I don’t have my tickets confirmation email. What should I do?

Accepted Answer

Please contact the Lyric Theatre Box Office at 855-551-9777.

Question 12

Do you offer ticket protection?

Accepted Answer

Our ticket reimbursement cover with securemybooking.com provides you with a full reimbursement of the price of your ticket if you cannot attend your performance due to transit delay, accident, injury, illness, death, strikes, riots, civil commotion, flood, fire, adverse weather (snow, fog, frost or storm) and much more. For full terms and conditions, or to make a claim, https://securemybooking.com/terms/usa/

Question 13

Am I able to see the view from my seat before I purchase tickets?

Accepted Answer

Explore the experience inside the theatre from each level https://broadway.harrypottertheplay.com/experience/.

Question 14

I have physical access needs, who do I talk to about where I sit?

Accepted Answer

There will be an option to select accessible seating during the ticket purchasing process. If you purchase accessible seats, the Lyric Theatre Team will call you following your purchase to discuss the details of your visit. If you have any questions regarding accessible seating, please call 855-551-9777.

Question 15

Is the Lyric Theatre accessible?

Accepted Answer

Wheelchair access is available at our 42nd Street and 43rd Street entrances. There are designated ADA locations in the Orchestra and Dress Circle levels, with elevator access available to both. There is no elevator access to the Balcony level. Accessible restrooms are located in the Dress Circle lobby. The theatre is equipped with an infrared listening device system.

Question 16

Are there any planned performances for patrons with special access needs?

Accepted Answer

GalaPro is now available for Cursed Child patrons in French, German, Spanish, Portuguese, Mandarin, Cantonese and Japanese. GalaPro is a free app for on-demand captioning and audio description that you can use on your personal smartphone device. GalaPro makes theatre accessible for patrons who are hearing or sight impaired, or just don’t want to miss a word of the show. Closed captioning is available for people who are deaf or hard of hearing.

Question 17

Does the Lyric Theatre accommodate sensory needs?

Accepted Answer

Yes, the Lyric Theatre is certified with KultureCity. The venue offers sensory bags, is equipped with noise canceling headphones (provided by Puro Sound Labs), fidget tools, verbal cue cards, and weighted lap pads. Prior to attending, you can download the free KultureCity App to view what sensory features are available and where they can be accessed.​

Question 18

What is the reimagined production?

Accepted Answer

The show has been boldly restaged by the original award-winning creative team, exclusively for its return to North America. With just one ticket in hand, you’ll enjoy the continuation of Harry’s story in one magical afternoon or evening. Do hold onto the edge of your seat though, as this spellbinding spectacular will whisk you back to Hogwarts and beyond your imagination for a one-of-a-kind journey that’s everything you hoped for—and more.

Question 19

What is the running time?

Accepted Answer

The reimagined staging of Harry Potter and the Cursed Child is an epic adventure like nothing ever seen on Broadway. Packed with thrilling stage magic and electrifying storytelling, this unique, spellbinding theatrical event runs approximately 3 hours and 30 minutes including an intermission.

Question 20

Does this production use a strobe light?

Accepted Answer

Yes. Harry Potter and the Cursed Child features the use of strobe lights, and other visual and sound effects.

Question 21

Where will my seat be?

Accepted Answer

See Lyric Theatre map https://broadway.harrypottertheplay.com/content/uploads/2022/06/HP_SeatingPlan_L2.pdf. You can also select a specific seat when purchasing your tickets.

Question 22

When is the box office open?

Accepted Answer

You may also visit the Lyric Theatre Box Office at 214 W. 43rd St. Open: Monday: 10am-6pm. Tuesday – Saturday: 10am-7pm. Sunday: 10am-6pm

Question 23

Are there animals in the production?

Accepted Answer

During the performance, you will see some birds in cages, but please note, these birds are not real – just very realistic pieces from our brilliant props department! There are no real birds featured in the production.

Question 24

Accepted Answer

We recommend that you see Part One first, as it would be difficult to understand Part Two without seeing Part One. It would be like beginning one of the books in the middle!

Question 25

What is the age suitability?

Accepted Answer

The show is suitable for ages 8 and up. All persons entering the theatre, regardless of age, must have a ticket. Children under 5 are not permitted in the theatre. Please note that children under the age of 15 will not be admitted to the theatre without the accompaniment of an adult.

Question 26

Will the cast always be the same?

Accepted Answer

The appearance of any particular cast member cannot be guaranteed in the unforeseen event of illness, contractual leave or other circumstances beyond our control.

Question 27

Health & Safety

Accepted Answer

As of July 1, 2022, masks will no longer be required for audiences in Broadway venues including at the Lyric Theatre. Masking is still strongly recommend while inside the theatre unless you are actively eating or drinking. PLEASE NOTE: this policy will be reevaluated as health and safety recommendations evolve.

Question 28

Where else in the world is the play being performed?

Accepted Answer

Harry Potter and the Cursed Child is currently playing in the following cities: London, New York, Hamburg and Tokyo.

Question 29

I would like to produce/perform in my own production or reading of the play, who should I speak to?

Accepted Answer

Harry Potter and the Cursed Child may not be performed in whole or in part and no use may be made of it whatsoever except under express license from the rights holders of the work, J.K. Rowling and Harry Potter Theatrical Productions Limited. Please email enquiries@hptheatricalproductions.com with any questions.

Question 30

How can I find out more?

Accepted Answer

To stay up to date with the latest information, sign up to our mailing list https://harrypottertheplay.us15.list-manage.com/subscribe/post?u=d1464b5370b06b427da378146&id=eee3448356. Or, please direct questions to our official twitter handle @CursedChildNYC.

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